Terms & Condition

Shipping & Delivery
Select your desired delivery option at checkout, and the shipping cost will be calculated accordingly. We offer worldwide delivery. Delivery to remote areas may take longer. Orders placed in Karachi before 5 PM are usually attempted to be delivered on the next working day.
(Saturday is not considered a working day) and delivery can take 2 to 5 days, depending on the postal address.

Privacy & Security
Your privacy and the security of your identity are extremely important to us. When you place an order on Pakistan Pen Optical’s website, we collect some information that helps us process your order. This includes your name, email address, shipping address, billing address, and phone number. The information you provide is used only for processing your order and contacting you when necessary. We take every precaution to ensure that the information you share with us remains secure. When you place an order, we use the highest level of encryption to ensure that the information you send is fully encrypted.

Exchange Policy
Pakistan Pen Optical offers a 3-day product exchange policy from the date of delivery. The item must be unused and returned in its original packaging, along with the original “proof of purchase receipt.”

The exchange policy does not apply to:
– Accessories
– Optical frames that include optical lenses (only with original lenses)
– Sunglasses that include optical lenses (only with original lenses)

This policy does not apply to damaged items.

For Further Assistance
Pakistan Pen Optical takes its services and customer satisfaction very seriously. If you need help with any issue, our service department is available to assist you. Please do not hesitate to contact us:  
0328-0404374